Keeping Schools Secure With SSL

We know how important personal security is, so we’re excited to announce that as of today, Teachable will create SSL certificates by default for all new schools. On October 25, 2017, SSL will be enabled for all existing schools as well. Should you wish to enable it earlier, you can do so immediately by going to Settings > General > SSL Security in your admin area.

SSL ensures that any data on your school is encrypted and your students won't have to worry about the security of their information.

From your Settings area, you can preview how your site will look on SSL, then enable it without needing to wait until October 25 (when it will happen automatically).

If you don’t want SSL security on your school, you can also disable it from this area at any time. However, we strongly advise keeping it on to avoid security issues and search engine penalizations.

For the majority of people there should be no issues after enabling SSL, but those of you who have “mixed content” (some content on HTTP and other content on HTTPS) may experience browser warnings and improperly displayed content on certain pages. To avoid this, check on any content you’ve embedded from other sources (images, videos, etc.), and ensure that the source page uses HTTPS as well. (Previewing your school on SSL will give you the opportunity to catch any issues ahead of time.)

For more information on SSL and mixed content, take a look at this Knowledge Base article.

School Deletions

We now have a native method for school owners to delete their Teachable school. Now you won’t have to contact our Customer Support team if you want to delete that school you accidentally created, you can do it within the Admin page itself.

Simply navigate to the Settings > General and then go to the Status section. From there, you can press the Delete School Permanently button to begin the process.

Once your school is deleted, it is gone permanently. Make sure to save any course content or school records you’d like to keep.

For more information, take a look at this Knowledge Base article.

School Owner Mailing Address

In order for Teachable to comply with US state tax reporting requirements and send you your payments in a timely manner, we need your physical mailing address in our system.

To change your mailing address, log into your school’s admin area and navigate to Settings > General > Address. Fill out your information and click Save.

If you have multiple schools, you will need to repeat this process for each school.

Please be assured we take your privacy very seriously at Teachable. Your address will not be publicly shown to students. We do not and will not sell or share your private information with 3rd-party vendors.

Single Page Checkout

This has been one of your most common requests in recent months, which is why we're so excited to debut single-page checkout!

Until now, students would create their accounts on the first page of checkout, then proceed to the payment page. With single-page checkout, this process is streamlined, so they see their order review (or log into a current account) on the same page as they enter their account and payment information

If the user already has an account, their email is automatically recognized and they'll be prompted to log in:

Plus, if those existing users already have a saved credit card, they won't need to re-enter their payment information!

If the student is a new user, they will finish setting up their account by entering their full name and password on the next screen after checking out:

Ultimately, the goal of single-page checkout is to reduce the rate of cart abandonment by making it one step to enroll and pay rather than two. With this new smooth, simple flow, you'll enjoy less student confusion and fewer barriers to purchase during the checkout process.

In case you have customizations on your course checkout pages, it might be a good idea to glance over any of your checkout-related custom text and CSS to make sure everything is working correctly with the updated page. (We don't think it should affect anything!)

To further increase your conversion rates during checkout, remember to add testimonials, bullet points, and course guarantees to remind students why your course is amazing. These additions will all appear on the sidebar of your new single-page checkout to make it even more compelling and professional.

For more information on your checkout page, visit the Knowledge Base.

Redesigned Settings >Plan Pages

Redesigned pages in the Settings > Plan area of your school's admin make it a breeze to compare plans, upgrade or downgrade, switch billing frequency, and access new features.

The new page looks like this, with a toggle that allows you to switch between the monthly and annual plans, and lists the features unique to that plan:

The new page also allows you to easily apply a coupon to your current plan, or to cancel it (canceling will remove features but will not delete your school). The Update Billing button in the top right corner takes you to the Settings > Billing tab, where you can update your credit card and view your billing history.

If you choose to upgrade your plan, you'll be able to do so in one click. Afterward, you'll be taken to a page where you can easily navigate to the pages allowing you to customize your school with the new abilities available to you—or simply click to learn more about them in the Knowledge Base:

For more information on changing your Teachable plan, head over to the Knowledge Base.

New Upsell and Video Embed Blocks

Upselling is a tried-and-true method of increasing your revenue without increasing your marketing workload. By offering an extra product to customers who have already made a purchase, you're guaranteeing yourself an audience who are open to buying what you're selling.

To make upselling a piece of cake for you on Teachable, we're unveiling two new blocks that you can add to any course's thank you page: a video embed block and an upsell accept/decline offer block. When you set up an upsell, students who purchase the course it's attached to will see a thank you page like this:

To add an upsell, use the two new blocks located under Suggested Blocks in your thank you page editor (which can be found by navigating to the Thank You Page sidebar tab from your course's admin area):

  • The Video Embed block allows you to upload a video with your pitch for the course you want to upsell (or any other video, upsell-related or not--like a "thanks" video). This block can also be added on any other page where blocks are available - learn more here.
  • The Upsell Offer block allows you to choose which course and pricing plan to offer as an upsell, and customize the accept/decline buttons students see. This block is available on the thank you page only.

To help you monitor the effectiveness of your upsell offers, we also added a separate Upsells reporting area in your school's Transactions tab. Here, you'll see details like how many purchases each upsell generated, its conversion rate, and the total revenue from the upsell offer:

Keep an eye out for a blog post on how to upsell more than just regular courses--with a little creativity you can upsell consulting sessions, ebooks, webinars, and more.

Learn more about setting up upsells in the Knowledge Base.

Reply to Comments From Admin Area

Remember when you had to navigate to each lecture page in order to respond to comments? Those days are over. Now, you can respond to comments directly from your comment activity area.

Simply navigate to your course and click the Comments tab, then look for the Reply button next to each comment in the Latest Activity section:

A reply box will appear beneath the selected comment. Here, you can write and post a response just like you would in the lecture area--without ever having to navigate away from admin:

Ultimately, this update should make responding to comments much more efficient for you, especially if you have them enabled on a lot of lectures, as you can manage all course comments from a single page.

Email Statistics in Emails > History

We now have a native method to view statistics for certain emails you send through Teachable. The new statistics apply to custom emails and drip content release emails.

When you navigate to Emails > History and specify the email type as Custom Email or Drip Content Release, you'll be able to see several pieces of information about each email: the send date, number of recipients, open rate, click-through rate, and bounce rate:

You can also click the View Email button to see how your email appeared to its recipients.

All other email types show individual recipients and the times the emails were sent, delivered, and opened or bounced:

Read more about email history in the Knowledge Base.

New Thank You Page Block Editor

We thought it was about time we gave you the option to customize your thank you page the same way you'd build your sales page. Introducing...the thank you page block editor!

The two default blocks in the thank you page are the Purchase Confirmation and Proceed to Course blocks. You can edit these with custom text, and specify a different redirect URL if you want users taken somewhere other than the course curriculum.

You can also insert a new block, the same way you would on a sales page, by hovering over an existing block, clicking Insert new block, and selecting the one you want. All the same blocks are available, and you can reorganize by dragging the inserted blocks up or down.

In the Settings area of the new editor, you have the option to remove default template code, select whether to show your school navigation bar and footer, choose whether the navigation bar is solid colored or transparent, and add custom code.

You can preview, save, or reset your thank you page at any time. To learn more, head to our Knowledge Base!

Image Upload Function in Comments

School owners can now opt to allow students and instructors to upload images directly into their lecture comments, rather than only being able to link to images hosted elsewhere.

If you want to turn this on for your school, switch on the Enable comment attachments toggle in Settings > General > Comments. New schools will have the toggle turned on automatically.

When a user is making a comment, the icon to add an image is found at the bottom left of the comment box:

Images can be selected from a variety of sources, including the user's computer, Facebook, Instagram, Google Drive, and Dropbox:

Once uploaded and posted, the image will appear below the comment as a thumbnail, which can be clicked to open a larger version in a new window:

Images can be removed from comments by editing the comment and clicking on the image the user wants to remove.

Learn more about adding and managing comments in the Knowledge Base.

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