'New Lecture' UI Improvement

To make it clear which section a new lecture is being added to, we've made small visual improvements to how you add course lectures:

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For more information on adding lectures, take a look at this Knowledge Base article.

PSD2: Strong Customer Authentication on Teachable

On September 14th, 2019, requirements for authenticating online payments will go into effect in Europe as part of the second Payment Services Directive (PSD2). One of the new requirements of PSD2 is known as Strong Customer Authentication (SCA).

Once in effect, SCA requires that online payment processors build additional authentication when accepting credit/debit card payments. If an SCA-required payment does not meet certain criteria, it may be declined by the bank.

As such, Teachable has made changes to the checkout experience to ensure that credit/debit card payments are authorized properly and minimize any friction in the checkout experience for your students.

To learn more about PSD2/SCA, refer to our blog post:

PSD2: Strong Customer Authentication

Free Plan - Student Enrollment Limit

As of 8/22/19, schools on the Free plan will be limited to 10 student enrollments. Any of the following will be considered as counting towards your enrollment count:

  • Enrollments in your free course
  • Purchases of a paid course
  • Enrollments in your school
  • Manual enrollments by owner

If your school hits the enrollment limit, any published course will display a note that states "This course is not open for enrollment". You'll also receive an email notification if the limit is reached.

Any paid plan—Basic, Professional, and Business—is unaffected by this change. To enroll more than 10 students in your school/course, upgrade to one of our paid plans.

For more information, take a look at this FAQ page.

Mobile Pay

When it comes to selling your courses, we know how essential a simple checkout flow is for conversions. That's why we're excited to announce that Apple Pay® and Google Pay™ are now available for all Teachable-powered schools using Teachable Payments or the Monthly Payment Gateway.

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Read our blog for more information on how mobile pay can benefit your school, or check out our Knowledge Base for more information on course payment options.



Apple, Apple Pay, Touch ID, and Face ID are trademarks of Apple, Inc., registered in the U.S. and other countries and regions. Google and the Google Pay are trademarks of Google LLC.

Export Payouts CSV

School owners can now export a CSV file of their Teachable Payment payouts to their email address by going to Sales > Payouts and clicking the Export CSV button in the top-right corner.

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VAT IDs in Transaction CSVs

We've added a column to transaction CSVs that lists the user's inputted VAT ID—if applicable.

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You can export a CSV of your transactions by going to Sales > Transactions and clicking the Export CSV button in the top-right corner.

For more information about VAT on Teachable, take a look at this Knowledge Base article.

Custom Text for Email Receipts

In April, we released a new email template for the receipts your students receive upon purchasing a course.

To make those receipts more accessible for schools in a language other than English, you can now modify some of the text fields using Custom Text.

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More information on custom text here.

Help Center in Admin

We're excited to announce the release of our in-app Help Center! Now, directly in all of your school's admin pages, you can search and view Knowledge Base articles. The Help Center will also suggest Knowledge Base articles based on the page you are currently viewing:

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Need a little extra help? You can also reach out to our support team directly from the Help Center!

Payouts Breakdown

If you’re using Teachable Payments to accept and process credit or debit card transactions for your school, you can now access more information about your payouts in the Sales > Payouts section of your school admin.

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In Payouts, you can view all of the transactions included or deducted from your payouts. This includes earnings, unlocked reserves, refunds, and chargebacks. You can also track the status of your payouts and sort through transactions using a variety of filters.

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By providing more details about your Teachable Payments payouts, we hope to make tracking and accounting for your payouts an easier process for your business.

To learn more about the Payouts Breakdown, see our Knowledge Base here:

Teachable Payments

Student Purchase Receipt Template

To help you in situations where you may be required to submit the EU’s value-added tax (VAT), we’re introducing a new email template for the receipts your students receive upon purchasing a course.

The information that appears on the receipt depends on your payment gateway and whether or not you have BackOffice enabled.

For example, if you use one of Teachable’s payment gateways (the Monthly Payment Gateway or Teachable Payments) and you’ve opted-in to BackOffice—Teachable’s name, address, and VAT ID will appear on student receipts:

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Alternatively, if you do not opt-in to BackOffice or are using custom payment gateways (and are therefore responsible for filing and remitting VAT), then your school’s billing address and VAT ID (if applicable) will automatically appear on student receipts:

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If you're on the Basic plan and up, then you can preview the Receipt template in the Emails > Template Editor section of your school admin. To open the template, select Students > Receipt from the Select a Template drop-down menu. Once you've opened the template, click the Preview button to view how the template will appear to your students.

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For more information, check out our Knowledge Base:

Email Templates

VAT on Teachable

Student Receipts