Redesigned Settings >Plan Pages

Redesigned pages in the Settings > Plan area of your school's admin make it a breeze to compare plans, upgrade or downgrade, switch billing frequency, and access new features.

The new page looks like this, with a toggle that allows you to switch between the monthly and annual plans, and lists the features unique to that plan:

The new page also allows you to easily apply a coupon to your current plan, or to cancel it (canceling will remove features but will not delete your school). The Update Billing button in the top right corner takes you to the Settings > Billing tab, where you can update your credit card and view your billing history.

If you choose to upgrade your plan, you'll be able to do so in one click. Afterward, you'll be taken to a page where you can easily navigate to the pages allowing you to customize your school with the new abilities available to you—or simply click to learn more about them in the Knowledge Base:

For more information on changing your Teachable plan, head over to the Knowledge Base.

New Upsell and Video Embed Blocks

Upselling is a tried-and-true method of increasing your revenue without increasing your marketing workload. By offering an extra product to customers who have already made a purchase, you're guaranteeing yourself an audience who are open to buying what you're selling.

To make upselling a piece of cake for you on Teachable, we're unveiling two new blocks that you can add to any course's thank you page: a video embed block and an upsell accept/decline offer block. When you set up an upsell, students who purchase the course it's attached to will see a thank you page like this:

To add an upsell, use the two new blocks located under Suggested Blocks in your thank you page editor (which can be found by navigating to the Thank You Page sidebar tab from your course's admin area):

  • The Video Embed block allows you to upload a video with your pitch for the course you want to upsell (or any other video, upsell-related or not--like a "thanks" video). This block can also be added on any other page where blocks are available - learn more here.
  • The Upsell Offer block allows you to choose which course and pricing plan to offer as an upsell, and customize the accept/decline buttons students see. This block is available on the thank you page only.

To help you monitor the effectiveness of your upsell offers, we also added a separate Upsells reporting area in your school's Transactions tab. Here, you'll see details like how many purchases each upsell generated, its conversion rate, and the total revenue from the upsell offer:

Keep an eye out for a blog post on how to upsell more than just regular courses--with a little creativity you can upsell consulting sessions, ebooks, webinars, and more.

Learn more about setting up upsells in the Knowledge Base.

Reply to Comments From Admin Area

Remember when you had to navigate to each lecture page in order to respond to comments? Those days are over. Now, you can respond to comments directly from your comment activity area.

Simply navigate to your course and click the Comments tab, then look for the Reply button next to each comment in the Latest Activity section:

A reply box will appear beneath the selected comment. Here, you can write and post a response just like you would in the lecture area--without ever having to navigate away from admin:

Ultimately, this update should make responding to comments much more efficient for you, especially if you have them enabled on a lot of lectures, as you can manage all course comments from a single page.

Email Statistics in Emails > History

We now have a native method to view statistics for certain emails you send through Teachable. The new statistics apply to custom emails and drip content release emails.

When you navigate to Emails > History and specify the email type as Custom Email or Drip Content Release, you'll be able to see several pieces of information about each email: the send date, number of recipients, open rate, click-through rate, and bounce rate:

You can also click the View Email button to see how your email appeared to its recipients.

All other email types show individual recipients and the times the emails were sent, delivered, and opened or bounced:

Read more about email history in the Knowledge Base.

New Thank You Page Block Editor

We thought it was about time we gave you the option to customize your thank you page the same way you'd build your sales page. Introducing...the thank you page block editor!

The two default blocks in the thank you page are the Purchase Confirmation and Proceed to Course blocks. You can edit these with custom text, and specify a different redirect URL if you want users taken somewhere other than the course curriculum.

You can also insert a new block, the same way you would on a sales page, by hovering over an existing block, clicking Insert new block, and selecting the one you want. All the same blocks are available, and you can reorganize by dragging the inserted blocks up or down.

In the Settings area of the new editor, you have the option to remove default template code, select whether to show your school navigation bar and footer, choose whether the navigation bar is solid colored or transparent, and add custom code.

You can preview, save, or reset your thank you page at any time. To learn more, head to our Knowledge Base!

Image Upload Function in Comments

School owners can now opt to allow students and instructors to upload images directly into their lecture comments, rather than only being able to link to images hosted elsewhere.

If you want to turn this on for your school, switch on the Enable comment attachments toggle in Settings > General > Comments. New schools will have the toggle turned on automatically.

When a user is making a comment, the icon to add an image is found at the bottom left of the comment box:

Images can be selected from a variety of sources, including the user's computer, Facebook, Instagram, Google Drive, and Dropbox:

Once uploaded and posted, the image will appear below the comment as a thumbnail, which can be clicked to open a larger version in a new window:

Images can be removed from comments by editing the comment and clicking on the image the user wants to remove.

Learn more about adding and managing comments in the Knowledge Base.

Updated Affiliate View Admin Area

Next time your school affiliates log into their affiliate admin areas, they'll be happy to see a few changes. Copy on all pages has been updated for clarity and accuracy, lingering bugs have been fixed, and usability improvements allow affiliates to efficiently generate and copy links for distribution.

The affiliate admin area looks like this:

A few of the notable changes:

  1. We clarified that we use last touch attribution in the case of multiple referrals--crediting the sale to the affiliate whose link was clicked most recently.

  2. We customized certain pages to show different instructions based on whether the school is using the Teachable payment gateway (where affiliates are paid by Teachable) or custom payment gateways (where affiliates are paid by the school owner). This will keep owners and affiliates on the same page regarding payments.

  3. We improved our link generator where affiliates can paste any school link (e.g. to a course sales page) and simply click to copy the link with their affiliate code appended.

To learn more about affiliates, visit the Knowledge Base.

Billing History Area in Settings > Plan

You can now view the Teachable billing history for your school in your admin area under Settings > Plan.

From this area, you can view all your transactions since the beginning of your school. With each transaction, you'll see the payment date, payment ID, amount paid, which plan you were billed for, and whether your plan is billed monthly or annually. Additionally, you can click the Resend Receipt button to be sent your receipt for that transaction.

Learn more about your Teachable billing history here.

Improved Text Editor Formatting Options

In the past, our native text editor only allowed for bolding, italicizing, underlining, and font adjustments if you (A) clicked the buttons before typing the text or (B) added the desired formatting in HTML mode. This was particularly not ideal for instructors who copied and pasted content into Teachable.

This fix allows you to simply highlight text after it's written and use the text editor buttons to apply the desired formatting to the selected text.

You'll find the improved text editors on pages (like the sales page) and while creating course lectures.

Comments Section Updates

Two updates have been made to comments sections on course lectures.

  1. Individual comments can now be hyperlinked. On the web, you can click the Link icon to be taken to a page featuring only that comment and any replies. From that page, you can copy the URL to the comment, then click to return to the rest of the thread.

    On mobile, you can copy the direct comment link by clicking the three dots next to a comment to expand more options, then clicking Copy Link.

  2. The second change is adding pagination to prevent too many comments from loading at once and impacting page performance. If students wish to continue reading a comments thread, they can simply click Load More Comments to expand the next section. You can see an example of this in the screenshot above.
  3. To learn more about managing comments, see this article in the Knowledge Base.

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